Tuesday, March 10, 2009

MAKING A GOOD IMPRESSION ON THE PHONE


1. Be pleasant.   Smile while you are talking.  You can “hear” the smile over the phone. People are able to sense your enthusiasm over the phone. Try this:  Leave yourself two messages - one when you are smiling and one when you are not - then listen to the results.  

2. Speak at normal speaking rate and clearly.  

3. Be as nice as you would be in person. By being polite and friendly over the phone, people will be more likely to remember the pleasant experience they had talking to you.

4. During the interview:

  • Keep your resume in front of you in case you need to check a date or have the name and number of a personal reference.
  • Have a pen and paper handy to take notes.
  • Arrange it to not have background noise. Turn the TV or stereo off. Close the door.
  • Don't smoke, chew gum, eat, or drink.
  • Smile. Smiling will project a positive image to the listener and will change the tone of your voice.
  • Use the person's title (Mr. or Ms. and their last name.) Only use a first name if they ask you to.
  • Don't interrupt the interviewer.
  • Avoid "Ah," "Um," "Like" and other meaningless 'filler' words or sounds.
  • Remember to say "thank you." 


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